At Kukirin, we are committed to offering high-quality electric scooters and outstanding customer service. To ensure that our customers are well-supported, we have designed a clear and comprehensive warranty policy. This blog will break down our warranty policy into three main points: warranty coverage for electric scooters, scooter accessories, and consumable parts.

1. Electric Scooters & Bicycles Warranty Coverage

When you purchase an electric scooter or bicycle from the official Kukirin website (Kukirin Official Website), you are eligible for a 12-month warranty. This warranty covers repair services and product replacements in case of defects in materials or workmanship.

• Within 7 Days: If a defect is detected within 7 days of delivery, we will offer a full refund or replacement at no additional shipping cost. This period is calculated from the delivery date.

• After 7 Days, But Within 12 Months: If the product has any quality issues, we will provide free repairs and replacement parts. However, customers will need to cover the shipping cost for sending the product back to us. We will bear the shipping cost for the repaired or replacement product sent back to you.

• Return Instructions: Please contact our customer service team before returning any product. We will provide the correct return address and return instructions. Returning the product without prior communication may lead to a loss or misdelivery of the item.

2. Scooter's Accessories Warranty Coverage

At Kukirin, we understand the importance of reliable accessories for your electric scooter or bicycle. Therefore, we offer a warranty on scooter's accessories for customers who purchase electric scooters through our website.

• Within 7 Days: If any accessory has a quality problem within 7 days of purchase, we will replace it free of charge.

• After 7 Days, But Within 12 Months: Accessories will be replaced free of charge, but customers will be responsible for the shipping costs.

• Warranty Period by Product Type (Effective January 1, 2025): After January 1, 2025, all accessories will have a 12-month warranty. However, for products purchased before this date:

  • Battery, motor, and controller: 6 months

  • Display and charger: 3 months

  • Other accessories: 12 months

After the warranty period ends, customers will need to purchase replacement accessories at their own cost.

3. Consumable Parts and Warranty Exclusions

Certain parts of your electric scooter or bicycle are considered consumables and are covered by the warranty under specific conditions.

• Consumable Parts: Items like tire kits and brake kits are considered consumables. They can be replaced free of charge within 7 days of delivery. However, after this period, if these parts are damaged, customers will need to purchase replacements themselves.

• Warranty Exclusions: The warranty will be voided under the following circumstances:

  • Unauthorized modifications or repairs, or the use of non-original parts

  • Damage caused by accidents, external factors, water exposure, or improper use (e.g., riding through water deeper than 4 cm)

  • Removal or tampering with product serial numbers, labels, or identification marks

  • Damage caused by improper storage, such as corrosion due to humidity

  • The product is used in ways not described in the user manual (e.g., vandalism, misuse)

  • Warranty period has expired

Conclusion

At Kukirin, we are committed to providing high-quality electric scooters and reliable after-sales support. Our warranty policy is designed to give you peace of mind, ensuring that we are here for you every step of the way.

If you have any questions about your warranty or need assistance, feel free to reach out to our customer service team at service@kukirin-escooters.com. We’re here to help!

Thank you for choosing Kukirin!