(function () {
let w = window.innerWidth;
function setHeaderCssVar() {
const headerEle = document.getElementById(
"shoplaza-section-header",
);
if (!headerEle) {
return;
}
document.body.style.setProperty(
"--window-height",
`${window.innerHeight}px`,
);
document.body.style.setProperty(
"--header-height",
`${headerEle.clientHeight}px`,
);
const mdScorllHideEle = headerEle.querySelector(
".header__mobile .header__scroll_hide",
);
if (mdScorllHideEle) {
document.body.style.setProperty(
"--header-scroll-hide-height-md",
`${mdScorllHideEle.clientHeight}px`,
);
}
const pcScorllHideEle = headerEle.querySelector(
".header__desktop .header__scroll_hide",
);
if (pcScorllHideEle) {
document.body.style.setProperty(
"--header-scroll-hide-height-pc",
`${pcScorllHideEle.clientHeight}px`,
);
}
}
function handlResize() {
if (w == window.innerWidth) {
return;
}
w = window.innerWidth;
setHeaderCssVar();
}
function init() {
setHeaderCssVar();
window.removeEventListener("resize", window._theme_header_listener);
window._theme_header_listener = handlResize;
window.addEventListener("resize", window._theme_header_listener);
}
init();
})();
Why has my KuKirin electric scooter arrived, but the accessories haven’t?
Apr 07, 2026
kukirin-escooters
At KuKirin, some customers notice that their electric scooter arrives first, while accessories like a scooter lock or phone holder are delivered later. This can raise questions about shipping times or missing items.
In this guide, we explain how KuKirin shipping works, including electric scooter delivery time, accessory shipping, and why orders may arrive in separate packages.
1. Which items are shipped separately?
At KuKirin, orders may be split into two categories based on warehouse location:
Electric scooters Shipped from our European local warehouses
Scooter accessories (shipped from China warehouse):
Because these items ship from different locations, they are usually delivered separately.
2. KuKirin shipping time
Shipping times vary depending on the product type and shipping route:
Electric scooter delivery (Europe) Our electric scooters are shipped from EU warehouses, with an estimated delivery time of 3–7 business days. Timing may vary depending on local courier services and seasonal factors.
Scooter accessories shipping time Accessories are shipped internationally from China, with an estimated delivery time of around 2 weeks. As this involves cross-border logistics, delays may occasionally occur due to customs clearance or transportation conditions.
3. Why are scooters and accessories not delivered together?
There are several reasons why KuKirin ships scooters and accessories separately:
Different warehouse locations We stock electric scooters in Europe to ensure faster delivery. Accessories, due to their variety and frequent updates, are centrally managed and shipped from China.
Different shipping methods Scooters are delivered via local European couriers, while accessories use international shipping channels, which typically take longer.
Balancing speed and cost Storing all accessories in EU warehouses could increase operational costs. By splitting shipments, we aim to provide fast electric scooter delivery while maintaining competitive pricing.
4. Important notes for your order
Your order may arrive in multiple packages with different tracking numbers
It is normal for accessories to arrive later than the scooter
You can track each shipment separately using the provided tracking details
If your package exceeds the estimated delivery time, please contact KuKirin support for assistance
Conclusion
KuKirin uses a EU warehouse shipping model for electric scooters combined with direct shipping from China for accessories. This approach helps ensure faster delivery while keeping prices reasonable.
If your accessories have not arrived yet, they are likely still in transit. We appreciate your patience and continue working to improve our electric scooter shipping experience.
${function(){
const earnCampaigns = data[0].campaigns;
const memberDetail = data[1].member;
if (!memberDetail) return '';
const closed = data[2];
const hasBirthDayPlan = earnCampaigns.find((item) => item.campaign.event_type === 'enter_birthday');
const hasPhonePlan = earnCampaigns.find((item) => item.campaign.event_type === 'enter_phone_number');
let content = null;
if (hasBirthDayPlan && hasPhonePlan && !memberDetail.birthday && !memberDetail.phone) {
content=`Complete your phone number and birthday to get . `;
} else if (hasBirthDayPlan && !memberDetail.birthday) {
content=`Fill in your birthday to get `;
} else if (hasPhonePlan && !memberDetail.phone) {
content=`Fill in your phone number to get `;
}
return (!closed && content && memberDetail) ? `
You've purchased
${ item.invalid_order_count}
extra
${ item.benefit_package.product_name }
(s). Benefits only apply for the purchase of just one item. Please refund the extra item(s).
View order details >
${function(){
let title = data.campaign.name;
if (data.campaign.event_type === 'share_link') {
let limit_reward_count = Number(data.campaign.campaign_rule.limit_reward_count);
let participation_times = Number(data.participation_info.participation_times);
if (limit_reward_count > 1) {
title = `${title} (${limit_reward_count - participation_times}/${limit_reward_count})`;
}
}
return title;
}()}
${function(){
if (data.campaign.event_type === 'successful_order') {
return `
${function(){
const formatTimeStr = (execution_schedule) => {
const { type, effective_started_at, effective_ended_at, months, days } = execution_schedule;
if (type === 'time_range' && !(effective_started_at && effective_ended_at)) {
return 'Valid for long term';
}
if (type === 'time_range' && effective_started_at && effective_ended_at) {
return `
-
`
}
if (type === 'weekly') {
const time = days.map((d) => {
switch(d) {
case "1": return "Monday";
case "2": return "Tuesday";
case "3": return "Wednesday";
case "4": return "Thursday";
case "5": return "Friday";
case "6": return "Saturday";
case "0": return "Sunday";
}
});
return `Effective ${time} (Weekly)`;
}
if (type === 'monthly') {
const isFullMonth = months.length === 12;
const monthStr = months.map((value) => {
switch(value) {
case "1": return "January";
case "2": return "February";
case "3": return "March";
case "4": return "April";
case "5": return "May";
case "6": return "June";
case "7": return "July";
case "8": return "August";
case "9": return "September";
case "10": return "October";
case "11": return "November";
case "12": return "December";
}
}).join(' ');
const dayStr = days.map((value) => {
switch(value) {
case "1": return "1st";
case "2": return "2nd";
case "3": return "3rd";
case "4": return "4th";
case "5": return "5th";
case "6": return "6th";
case "7": return "7th";
case "8": return "8th";
case "9": return "9th";
case "10": return "10th";
case "11": return "11th";
case "12": return "12th";
case "13": return "13th";
case "14": return "14th";
case "15": return "15th";
case "16": return "16th";
case "17": return "17th";
case "18": return "18th";
case "19": return "19th";
case "20": return "20th";
case "21": return "21st";
case "22": return "22nd";
case "23": return "23rd";
case "24": return "24th";
case "25": return "25th";
case "26": return "26th";
case "27": return "27th";
case "28": return "28th";
case "29": return "29th";
case "30": return "30th";
case "31": return "31st";
}
}).join(' ');
if (isFullMonth) return `Effective ${dayStr} (Monthly)`; // 每月
return `Effective ${dayStr} (Valid only in ${monthStr})`;
}
};
return formatTimeStr(data.campaign.execution_schedule);
}()}
${function(){
if (data.campaign.campaign_rule.order_condition?.min_order_paid === "0") {
return `Order payment of any amount`
} else {
return `Order payment amount ()`
}
}()}
Purchase any item with order amount
The order contains:
Available :
${function(){
return new Intl.NumberFormat().format(data[0].point.active_amount)
}()}
Frozen :
${function(){
return new Intl.NumberFormat().format(data[0].point.frozen_amount)
}()}
Expiring Soon
${function(){
return new Intl.NumberFormat().format(data[0].point.expiring_points || 0)
}()}
${function(){
const { use_global_config, is_expired, expired_method, day, month } = data[1].points_rule.point_expired_setting;
let date = `Permanent Validity`;
if (!use_global_config) {
date = `Each point is calculated separately according to the rules of the activity (details can be viewed in the point detail records)`;
} else {
if (is_expired) {
if (expired_method === 'after_x_months') {
date = `${month} months valid`;
} else if (expired_method === 'after_x_days') {
date = `${day} days valid`;
} else if (expired_method === 'on_specific_date') {
const dateElement = ``;
date = `All points are valid for ${dateElement} before collection.`;
}
}
}
return `Valid until: ${date}`;
}()}
${function(){
const order_id = data.data?.order_number || data.data?.order_id || '';
const platformMap = {
'facebook': 'Facebook',
'x': 'X (Twitter)',
'pinterest': 'Pinterest'
};
const share_platform = platformMap[data.data?.share_platform] || '';
const adjustMap = {
'expiry_compensation': `Points expiration compensation`,
'holiday_bonus': `Festival Rewards`,
'customer_complaint_compensation': `Customer complaint compensation`,
'custom': `${data.data?.reason?.note}`
}
const adjust_type = adjustMap[data.data?.reason?.type] || '';
switch(data.resource_type) {
case 'become_member': return `Bonus for joining the club.`;
case 'enter_phone_number': return `Bonus for completing mobile phone filling`;
case 'enter_birthday': return `Bonus for completing birthday filling`;
case 'successful_order': return `Bonus for completing payment of order ${order_id}`;
case 'order_returned': return `Deduction of for refund of order ${order_id} `;
case 'discount_code_received': return `Deduction of for redeeming ${data.data.campaign_name} benefit`;
case 'coupon_received': return `Deduction of for redeeming ${data.data.coupon_title} coupon`;
case 'expired': return `Expired`;
case 'upgrade_benefit': return `Bonus for member benefits`;
case 'periodic_benefit': return `Bonus for member benefits`;
case 'birthday_benefit': return `Bonus for birthday benefits`;
case 'import_member_points': return `Manual adjustment of points`;
case 'deduction': return `Redeem for off order ${order_id}`;
case 'deduction_returned': return `Refund for order ${order_id}`;
case 'member_migrate': return `System upgrade updates balance`;
case 'share_link': return `Share ${share_platform} reward `;
case 'benefit_package_issued': return `${data.data.name} Issue `;
case 'manual_adjust': return `${adjust_type}`;
case 'compensation': return `Refund points for historical order consumption amount`;
case 'member_active_reward': return `Membership activation points`;
default: '';
}
}()}
${function(){
if (!data.is_show_expiration_time) return '';
const expiryText = data.expired_at
? `Expiry Date: `
: `Permanent Validity`;
return `|${expiryText}`;
}()}
${function(){
const {discount_type, discount_value, prerequisite_value, prerequisite_type, obtain_product, max_free_shipping} = data[0].campaign?.reward.discount_code_activity || {};
let value = '';
let unit = '';
if (discount_type === 'fixed_amount') {
value = ``;
}
if (discount_type === 'percentage') {
value = `${parseInt(discount_value)}%`;
unit = `OFF`;
}
if (discount_type === 'free_shipping') {
if (max_free_shipping !== -1) {
value = `
FREESHIPPING`;
unit = `Up to `;
} else {
value = `FREE`;
unit = `SHIPPING`;
}
}
if (discount_type === 'buy_x_get_y') {
const x = prerequisite_value;
const y = obtain_product.product_count;
const obtain_value = obtain_product.obtain_value;
if(obtain_product.obtain_type === 'free') {
value = `FREE`;
unit = `PRODUCT`;
}
if(obtain_product.obtain_type === 'percentage') {
value = `${obtain_value}%`;
unit = `OFF`;
}
if(obtain_product.obtain_type === 'fixed_amount') {
value = ``;
}
}
return `
${value}
${unit}
`;
}()}
${data[0].campaign?.name}
${function(){
const { prerequisite_type, prerequisite_value } = data[0].campaign?.reward.discount_code_activity || {};
if (prerequisite_type === 'none') {
return `No threshold`;
}
if (prerequisite_type === 'quantity') {
return `The order is available when it contains at least ${parseInt(prerequisite_value)} items`;
}
if (prerequisite_type === 'subtotal') {
return `Available when the order amount exceeds `;
}
}()}
It will cost to redeem the coupon. Are you sure you want to redeem it?
Get discount code
Congratulations! You have received a discount code
Available when paying for an order
${function(){
const {discount_type, discount_value, prerequisite_value, prerequisite_type, obtain_product, max_free_shipping} = data[0].campaign?.reward.discount_code_activity || {};
let value = '';
let unit = '';
if (discount_type === 'fixed_amount') {
value = ``;
}
if (discount_type === 'percentage') {
value = `${parseInt(discount_value)}%`;
unit = `OFF`;
}
if (discount_type === 'free_shipping') {
if (max_free_shipping !== -1) {
value = `
FREESHIPPING`;
unit = `Up to `;
} else {
value = `FREE`;
unit = `SHIPPING`;
}
}
if (discount_type === 'buy_x_get_y') {
const x = prerequisite_value;
const y = obtain_product.product_count;
const obtain_value = obtain_product.obtain_value;
if(obtain_product.obtain_type === 'free') {
value = `FREE`;
unit = `PRODUCT`;
}
if(obtain_product.obtain_type === 'percentage') {
value = `${obtain_value}%`;
unit = `OFF`;
}
if(obtain_product.obtain_type === 'fixed_amount') {
value = ``;
}
}
return `
${value}
${unit}
`;
}()}
Discount
${function(){
const { discount_code_activity } = data[0].campaign?.reward || data[0].benefit?.reward || data[0].member_active_setting?.reward || {};
const { discount_type, obtain_product, discount_value } = discount_code_activity;
if (discount_type === 'fixed_amount') {
return `
`
}
if (discount_type === 'percentage') {
return `
${parseInt(discount_value)}% OFF
`
}
if (discount_type === 'free_shipping') {
return `
FREE SHIPPING
`
}
return '';
}()}
${function(){
const {discount_type, prerequisite_value, prerequisite_type, obtain_product} = data[0].campaign?.reward.discount_code_activity || data[0].benefit?.reward.discount_code_activity || {};
if (discount_type === 'buy_x_get_y') {
const x = prerequisite_value;
const y = obtain_product.product_count;
const obtain_value = obtain_product.obtain_value;
if(obtain_product.obtain_type === 'free') {
if (prerequisite_type === 'quantity') {
return `Buy ${x} Get ${y} Free`;
} else if (prerequisite_type === 'subtotal') {
return `Buy Get ${y} Free`;
}
}
if(obtain_product.obtain_type === 'percentage') {
if (prerequisite_type === 'quantity') {
return `Buy ${x}, get ${y} at ${obtain_value}% OFF`;
} else if (prerequisite_type === 'subtotal') {
return `Buy , get ${y} at ${obtain_value}% OFF`;
}
}
if(obtain_product.obtain_type === 'fixed_amount') {
if (prerequisite_type === 'quantity') {
return `Buy ${x} get ${y} with off each`;
} else if (prerequisite_type === 'subtotal') {
return `Buy get ${y} with off each`;
}
}
}
return '';
}()}
${function(){
const { prerequisite_type, prerequisite_value, discount_type, obtain_product } = data[0].campaign?.reward.discount_code_activity || data[0].benefit?.reward.discount_code_activity || data[0].member_active_setting?.reward.discount_code_activity || {};
if (discount_type === 'buy_x_get_y') {
let x_content = '';
let y_content = '';
const x = prerequisite_value;
const {obtain_value, obtain_type} = obtain_product;
if (prerequisite_type === 'quantity') {
x_content = `Purchase the following items for a total of ${x} items`;
} else if (prerequisite_type === 'subtotal') {
x_content = `Purchase the following items for a total of `;
}
if (obtain_type === 'free') {
y_content = `Get for free`;
} else if (obtain_type === 'percentage') {
y_content = `${obtain_value}% OFF on the purchase of the following items`;
} else if (obtain_type === 'fixed_amount') {
y_content = `The following items are discounted by each`;
}
return `
`;
}
if (prerequisite_type === 'none') {
return `No threshold`;
}
if (prerequisite_type === 'quantity') {
return `The order is available when it contains at least ${parseInt(prerequisite_value)} items`;
}
if (prerequisite_type === 'subtotal') {
return `Available when the order amount exceeds `;
}
}()}
${function(){
const {obtain_type, obtain_value, prerequisite_type, prerequisite_value} = data;
if (prerequisite_type === 'quantity') {
return `Purchase the following items for a total of ${prerequisite_value} items`;
} else if (prerequisite_type === 'subtotal') {
return `Purchase the following items for a total of `;
}
if (obtain_type === 'free') {
return `Get for free`;
} else if (obtain_type === 'percentage') {
return `${obtain_value}% OFF on the purchase of the following items`;
} else if (obtain_type === 'fixed_amount') {
return `The following items are discounted by each`;
}
return `Products participating in the points activity`;
}()}
${function(){
let link = '';
if (!item.subscribe_info?.subscribed) {
link = `/products/${ item.benefit_package.product_handle }`;
} else {
link = 'javascript:void(0);';
}
if (!true) {
link = `javascript:void(0);`;
}
return `
${ item.subscribe_info?.subscribed ? 'Subscribed' : `Subscribe` }
`;
}()}
You've purchased
${ item.invalid_order_count}
extra
${ item.benefit_package.product_name }
(s). Benefits only apply for the purchase of just one item. Please refund the extra item(s).
View order details >
After the current paid benefits expire, the system will no longer automatically renew your paid benefits. Are you sure you want to cancel the subscription?
${function(){
if (!data.success) {
return ``
}
return `
Unsubscribed successfully (${s}s)
`;
}()}
Loading...
${function(){
switch(data.status || data) {
case 'COUPON_RECEIVE_INSUFFICIENT_POINTS_ERROR': return `
Insufficient
`;
case 'BIRTHDAY_NOT_COME': return `
Your birthday time has not yet come
`;
case 'SHOW_LOGIN_TIP':
case 'UNAUTHORIZED':
return `You have not yet joined as a member or logged into your account`;
case 'COUPON_RECEIVE_NOT_IN_TIME_ERROR':
case 'COUPON_NOT_FOUND_ERROR':
case 'CAMPAIGN_NOT_FOUND_ERROR': return `Points benefit does not exist. Please refresh the page`;
case 'COUPON_RECEIVE_NOT_ELIGIBLE_ERROR':
case 'COUPON_RECEIVE_UPPER_LIMIT_ERROR':
case 'COUPON_RECEIVE_FAILED_ERROR': return `redemption failed. Please refresh the page and try again.`;
case 'COUPON_RECEIVE_NO_STOCK_ERROR': return `The coupon has been redeemed!`;
case 'LOYALTY_SERVER_UNAUTHORIZED': return `Please log in to your account!`;
case 'LOYALTY_SERVER_CUSTOMER_NOT_FOUND_ERROR': return `User error detected. Please refresh the page and try again~`;
case 'INVALID_PHONE_NUMBER_ERROR': return `Please enter a valid phone`;
case 'BENEFIT_UNSUBSCRIBE_FAILED_ERROR': return `Network error. Please try again!`;
default: return `The network is abnormal or the system is busy, please refresh the page and try again~`;
}
}()}
${function(){
const { discount_code_activity } = data.benefit?.reward || {};
const { discount_type, obtain_product, discount_value } = discount_code_activity || {};
if (discount_type === 'fixed_amount') {
return `
`
}
if (discount_type === 'percentage') {
return `
${parseInt(discount_value)}% OFF
`
}
if (discount_type === 'free_shipping') {
return `
FREE SHIPPING
`
}
return '';
}()}
${function(){
const {discount_type, prerequisite_value, prerequisite_type, obtain_product} = data.benefit?.reward.discount_code_activity || {};
if (discount_type === 'buy_x_get_y') {
const x = prerequisite_value;
const y = obtain_product.product_count;
const obtain_value = obtain_product.obtain_value;
if(obtain_product.obtain_type === 'free') {
if (prerequisite_type === 'quantity') {
return `Buy ${x} Get ${y} Free`;
} else if (prerequisite_type === 'subtotal') {
return `Buy Get ${y} Free`;
}
}
if(obtain_product.obtain_type === 'percentage') {
if (prerequisite_type === 'quantity') {
return `Buy ${x}, get ${y} at ${obtain_value}% OFF`;
} else if (prerequisite_type === 'subtotal') {
return `Buy , get ${y} at ${obtain_value}% OFF`;
}
}
if(obtain_product.obtain_type === 'fixed_amount') {
if (prerequisite_type === 'quantity') {
return `Buy ${x} get ${y} with off each`;
} else if (prerequisite_type === 'subtotal') {
return `Buy get ${y} with off each`;
}
}
}
return '';
}()}
${function(){
const { prerequisite_type, prerequisite_value, discount_type, obtain_product, max_free_shipping } = data.benefit?.reward.discount_code_activity || {};
if (prerequisite_type === 'none' && discount_type === 'free_shipping' && max_free_shipping !== -1) {
return `Up to , no threshold`;
}
if (prerequisite_type === 'quantity' && discount_type === 'free_shipping' && max_free_shipping !== -1) {
return `Up to , the order is available when it contains at least ${parseInt(prerequisite_value)} items`;
}
if (prerequisite_type === 'subtotal' && discount_type === 'free_shipping' && max_free_shipping !== -1) {
return `Up to , available when the order amount exceeds `;
}
if (prerequisite_type === 'none') {
return `No threshold`;
}
if (prerequisite_type === 'quantity') {
return `The order is available when it contains at least ${parseInt(prerequisite_value)} items`;
}
if (prerequisite_type === 'subtotal') {
return `Available when the order amount exceeds `;
}
return '';
}()}
${function(){
if (data.discount_code?.available_times === -1) {
return `Available`;
} else if (data.discount_code?.available_times > 0) {
return `Can be used ${data.discount_code?.available_times} times`;
}
return 'Exhausted';
}()}
`;
}
return '';
}()}
${function(){
const {execution_schedule, trigger_type} = data.benefit.benefit_config;
const { type, date } = execution_schedule || {};
if (data.benefit.type === 'point') {
if (trigger_type === 'onetime') {
return `After you successfully purchase the benefit package, it will be immediately issued to your account.`;
} else if (trigger_type === 'periodic') {
if (type === 'monthly') {
return `After successfully purchasing the benefit package, it will be automatically issued to your account every month.`;
} else if (type === 'weekly') {
return `After you successfully purchase the benefit package, it will be automatically issued to your account every week.`;
} else if (type === 'cycle') {
return `After you successfully purchase the benefit package, it will be automatically issued to your account every ${execution_schedule.days[0]} days.`;
}
} else if (type === 'specific_date') {
return `The benefit will be issued to your account on ${ date } every year.`;
}
} else {
if (trigger_type === 'onetime') {
return `After you successfully purchase the benefit package, it will be immediately issued to your account.`;
} else if (trigger_type === 'periodic') {
if (type === 'monthly') {
return `After you successfully purchase the benefit package, the discount code will be automatically refreshed monthly.`;
} else if (type === 'weekly') {
return `After you successfully purchase the benefit package, the discount code will be automatically refreshed weekly.`;
} else if (type === 'cycle') {
return `After you successfully purchase the benefit package, it will be automatically issued to your account every ${execution_schedule.days[0]} days.`;
}
} else if (type === 'specific_date') {
return `The benefit will be issued to your account on ${ date } every year.`;
}
}
}()}
${data.discount_code?.discount_code}
${function(){
const {execution_schedule, trigger_type} = data.benefit.benefit_config;
const { type, date } = execution_schedule || {};
if (data.benefit.type === 'point') {
if (trigger_type === 'periodic') {
if (type === 'monthly') {
if (data.had_reward) {
return `The benefit of the month has been issued to your account. The next issuance will occur in
`;
} else {
return `Next refresh time:
`;
}
} else if (type === 'weekly') {
if (data.had_reward) {
return `The benefit of the week has been issued to your account. The next issuance will occur in
`;
} else {
return `Next refresh time:
`;
}
}
}
if (trigger_type === 'onetime') {
if (data.had_reward) {
return `The benefit has been issued to your account.`;
} else {
return `Next refresh time:
`;
}
}
if (data.had_reward) {
return `The benefit has been issued to your account. The next issuance will occur in
`;
} else {
return `Next refresh time:
`;
}
} else {
return `Next refresh time:
`;
}
}()}
![](data:image/svg+xml;charset=utf-8,<svg height="600px" width="1440px" xmlns="http://www.w3.org/2000/svg" version="1.1"/>)