Return and Refund Policy:
Products purchased from https://www.kukirin-escooters.com/ can only be returned under one of the following circumstances:
1. If there are any quality problems within seven days of receiving the scooter, you can initiate a return application, and our company will bear all shipping costs for the return. The scooter must be packed and returned in its original packaging when it is returned. If you need to return the product, please contact the website after-sales staff in time.
2. If the product shipped is wrong/does not match the website display, you must apply for a return within 7 days after receiving/receiving the product.
3. Our website does not support unconditional returns (the customer does not like the product and needs to return the wrong product, and the customer needs to bear the shipping cost of the product). If the customer insists on returning the product, he must ensure that the product is in its original unopened state, and the customer needs to bear the shipping cost of the scooter, which is between 150-230 euros.
4. Damaged scooters do not support returns. We can help customers repair them, but they cannot be returned. After the damaged scooters are returned, we cannot resell them. Thank you for your understanding and cooperation.
5. If the scooter is not damaged, has been disassembled, and has no signs of use, and the customer requests a return for personal reasons, we will only refund the customer half of the product price, minus the shipping cost of the scooter. (If the customer returns the scooter by himself, we only charge the shipping cost of the returned product)
6. For products returned due to logistics reasons, our company will bear the shipping cost and re-ship. If the customer places an order with the wrong address, the customer needs to bear the shipping cost of re-shipping. If the customer refuses to accept the product, the customer needs to bear the shipping cost of the returned product, which ranges from 100 to 200 euros.
7. If the customer purchases the wrong accessories and wants to return them, the customer needs to send the accessories back to our warehouse by himself, and the refund will be deducted from the shipping cost of the accessories.

Refund processing:
After we receive and inspect your returned product and verify its serial number, we will notify you to approve or reject the refund. If the return is approved, we will refund the original payment method. You will receive the refund within 2-7 business days. The refund is subject to the above-mentioned restocking fee and return shipping.

Damage and problems:
Please check your order after receipt. If the item is defective, damaged or you received the wrong item, please contact us immediately so we can evaluate the problem and correct it.

Note: Due to the new policy released by Paypal, if you want to cancel your purchase, the handling fee is 5% of the total order value.

If you want to initiate a return, please contact us at service@kukirin-escooters.com and provide your order number and specific circumstances. Our after-sales staff will do their best to assist you with the refund. Please communicate with us in time. Thank you for your cooperation!