Thank you for shopping at kukirin-escooters.com. We are committed to providing reliable and transparent shipping services for customers across supported European regions.

Please read the following shipping information carefully before placing your order.

Operating Company

Shenzhen Honglan E-commerce Co., Ltd.

Room 139, Building 4, Shangshui Tiancheng No. 299 Jihua Road, Shuijing Community Jihua Subdistrict, Longgang District Shenzhen, 518100, China

Customer Support Email:service@kukirin-escooters.com

1. Shipping Coverage

We currently provide shipping services to the following European countries:

Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.

Shipping services to regions outside the supported countries may not currently be available.

2. Taxes & Duties

All applicable taxes and shipping fees for supported EU countries are included in the final checkout price unless otherwise stated.

Customers in supported EU countries will not be charged additional import duties upon delivery.

3. Order Processing Time

Orders are typically processed within 1–2 business days after payment confirmation.

Processing times may be extended during holidays, promotional periods, or due to high order volumes.

4. Warehouse & Fulfillment

To provide faster delivery and efficient logistics service, orders are shipped from the nearest available authorized overseas warehouse based on product availability and delivery destination.

Our fulfillment network includes authorized warehouses within the European Union, including Poland and other regional warehouse locations.

Estimated delivery time is typically 4–7 business days depending on destination and local courier services.

For out-of-stock products, additional processing or restocking time may be required.

5. Order Tracking

Once your order has been shipped, tracking information will be sent to your email address.

Customers may also log into their account on kukirin-escooters.com to view order status and tracking updates.

Our logistics partners may include:

* UPS
* GLS
* DPD
* DHL
* Other regional courier services

6. Delivery Delays

Delivery times are estimates only and may be affected by factors beyond our control, including:

* Severe weather conditions
* Customs inspections
* Public holidays
* Transportation disruptions
* Regional logistics delays

We recommend monitoring tracking updates regularly after shipment.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If delivery issues occur due to incorrect or incomplete address information provided by the customer, additional shipping fees or delivery delays may apply.

8. European Warehouse & Service Support

To improve after-sales service efficiency for European customers, certain returns, warranty claims, or repair requests may be processed through our authorized European warehouse partners.

Customers must contact customer support before returning any package.

Unauthorized returns may be rejected or delayed.

9. Contact Us

If you have any questions regarding shipping, delivery, or order tracking, please contact us:

Customer Support Email:service@kukirin-escooters.com

Customer Support Hours:
Monday – Friday
9:00 AM – 6:00 PM (CET)