Thank you for choosing KuKirin E-Scooters. We are committed to providing reliable customer support and warranty service for products purchased directly from our official website.

This warranty policy applies only to products purchased from:https://www.kukirin-escooters.com/

Products purchased through third-party platforms such as Amazon, eBay, AliExpress, or other distributors should be serviced through the original purchase platform or seller.

Operating Company

Shenzhen Honglan E-commerce Co., Ltd.

Room 139, Building 4, Shangshui Tiancheng
No. 299 Jihua Road, Shuijing Community
Jihua Subdistrict, Longgang District
Shenzhen, 518100, China

1. Warranty Coverage for Electric Scooters & E-Bikes

Within 14 days after delivery, if the product is found to have manufacturing defects or material quality issues, customers may request a replacement, repair assistance, or return in accordance with our Return & Refund Policy.

After 14 days and within 12 months from the delivery date, we provide warranty support for product quality-related issues under normal use conditions.

Warranty support may include:

* Technical assistance
* Replacement parts
* Repair service guidance
* Authorized repair support

Depending on the warranty case and destination, shipping fees may apply.

Customers must contact our support team before returning any product. Unauthorized returns may result in delays, lost packages, or refusal of delivery.

2. Warranty Coverage for Accessories

Within 14 days after delivery, if accessories have manufacturing defects or quality-related issues, replacement parts will be provided where applicable.

After 14 days and within the applicable warranty period, replacement accessories may still be provided depending on the issue and product condition. Shipping fees may apply.

For scooters purchased on or after January 1, 2025, major components including batteries, motors, controllers, displays, and chargers are covered by a 12-month limited warranty unless otherwise specified.

Consumable parts such as tires, brake pads, inner tubes, and similar wear items are not covered after normal use.

3. Consumable Parts

Consumable parts include but are not limited to:

* Tires
* Inner tubes
* Brake pads
* Brake discs
* Tire repair kits

These items are subject to natural wear and are generally not covered under long-term warranty service unless there is a verified manufacturing defect upon delivery.

4. Warranty Exclusions

The warranty does not cover damage or failure caused by:

* Unauthorized modifications or repairs
* Improper use, misuse, or negligence
* Water damage, excessive moisture, or riding in unsuitable conditions
* Accidents, collisions, or external impacts
* Improper storage or maintenance
* Use of non-original parts or accessories
* Normal wear and tear
* Damage caused by failure to follow the user manual
* Products with removed or altered serial numbers
* Commercial or rental use unless otherwise agreed

Warranty coverage may also become invalid if the product has been disassembled or modified without authorization.

5. European Warehouse & Service Center

To improve delivery efficiency and after-sales support for customers in Europe, we cooperate with authorized warehouse and logistics partners within the European Union.

For certain warranty claims, repairs, returns, or accessory replacements, customers may be instructed by our support team to send products to our designated European service warehouse.

Please do not return any package without prior authorization from our customer support team.

Designated EU Service Warehouse (Poland)

Recipient: xixi+PS339
Address: Generała Mikołaja Bołtucia 8
City: Grodzisk Mazowiecki
Country: Poland
Postal Code: 05-827
Phone: +48532233262

This warehouse is used solely for logistics, returns handling, and after-sales support services and does not operate as the legal business entity of this website.

6. Contact Us

If you have any questions regarding warranty coverage or after-sales support, please contact us:

Customer Support Email:
[service@kukirin-escooters.com](mailto:service@kukirin-escooters.com)

Customer Support Hours:
Monday – Friday
9:00 AM – 6:00 PM (CET)